Santy Support
Welcome to Santy support! Here you'll find everything you need to know about using our app.
How the Call Comes Together
You can add a few details about your child. Santa will naturally use what you share.
1
Add personal notes
Choose your child's age group and language, then add wishes and interests if you like. Santa will keep the conversation around those topics and tailor it to their age.
2
Plan your call
Choose a preferred time. We'll aim for that time; the exact start depends on Santa's next available session.
3
Let Santa get ready
Santa reviews your notes, plans the key moments, and checks his setup before calling.
4
Answer when Santa calls
You'll get a notification. Tap to join and enjoy an interactive call with Santa.
FAQ
Q: How does the call with Santa work?
A: The call is designed especially for children — it's their magical moment with Santa. Simply create a call and add a few details. Our Santa, powered by friendly AI technology and designed to sound like the warm, real Santa Claus, reviews them before the call. When the time comes, you'll receive a notification. One tap is all it takes for your child to join Santa live and enjoy a magical conversation.
Q: Can I schedule an exact date and time?
A: Yes! You can choose the day and time when you'd like to talk to Santa. This is treated as your preferred time and added to Santa's holiday schedule. Santa has a limited number of calls each day, so the exact time may shift. If you prefer, you can also start the call as soon as Santa becomes available — no need to wait for the scheduled time.
Q: How long does the call last?
A: The call lasts about 10 minutes. It's long enough for your child to talk with Santa, hear a short story from his world, and fully enjoy the Christmas atmosphere. The experience is designed to feel natural, engaging, and full of joy.
Q: Can Santa talk to multiple children?
A: This call works best when one child participates — that way Santa can fully focus on their story and holiday excitement. You can try connecting multiple children, but the conversation may feel less natural.
Q: What information does Santa have before the call?
A: Santa only has access to the information you provide when creating the call — such as the child's name, interests, wishes, achievements, or call language. This helps Santa create a natural and personalized experience. You can edit these details at any time in the call settings.
Q: What if we don't answer?
A: If you miss the call, Santa will try again several times at different intervals. If none of the attempts succeed, the call is paused but does not expire — you can retry it anytime or pick a new date.
Q: Can I cancel or reschedule the call?
A: Yes. You can pause the call at any time and return to it later. You can also reschedule it to a different date or time in the call details. The call never expires — you can resume it whenever it's convenient.
Q: How do I buy calls?
A: The easiest way to purchase a call is during call setup. Before confirming, you'll see the price and available options, and once purchased, they appear instantly on your account. If you prefer, you can also make purchases in the app settings.
Q: Is my data safe?
A: Yes. Your data is stored according to modern security standards, and access is limited only to the processes required for the app to function. Please do not share any sensitive information when creating the call or during the conversation — basic details are more than enough to enjoy a magical moment with Santa. You can find more details in our Privacy Policy.
Contact
If you have any issues or questions, please don't hesitate to contact us.
Email Support:
support@santy.app
Privacy Policy