Santy Privacy Policy

Last updated: 2025

This Privacy Policy explains how Santy ("Santy", "we", "us", "our") collects, uses and shares information when you use our mobile application and related services (the "Service"). Santy is a seasonal app that lets parents arrange AI-powered calls with Santa Claus for their children.

Santy is intended for parents and legal guardians. Adults create and manage accounts, purchases and call settings. Children only take part in the Santa call itself.

By using the Service, you agree to this Privacy Policy.

1. Who we are and how to contact us

The data controller responsible for your personal data is:

Santy Team (Santa Call App)
Email: privacy@santy.app

If you have any questions, concerns or requests about this Privacy Policy or your personal data, you can contact us by email.

2. Information we collect

We collect the types of information described below when you use Santy.

2.1 Account and contact information (parents/guardians)

When you create or use an account in Santy, we may collect:

• Email address – if you choose to sign in with email (for example, using a magic link or one-time code).
• Account ID – a unique identifier that our authentication system creates for your account.
• Basic account details – such as when your account was created and whether it is anonymous or linked to an email.

2.2 Child and call personalization data

When you create or schedule a Santa call, you can provide information on a form to personalize the call and manage it. This may include:

• Details about your child (for example, name or nickname, general age range or similar information).
• Your preferences for the call (for example, language, topics, wishes, or timing).

We use the information you provide on this form to set up and personalize the Santa call and to schedule and manage your calls.

2.3 Call content and transcripts

When you join a Santa call, we process:

• Audio and video from your device so that the call can take place, and
• Text versions of what is said during the call.

During the call, your child's speech is converted into text, and Santa's replies are generated as text and then turned into audio.

We store a text transcript of the conversation (who said what) in our systems. We use this to:

• Keep context during the call and if you need to reconnect.
• Show and manage your call history.
• Monitor, troubleshoot and improve the call experience.

We do not use call transcripts to show third-party targeted advertising.

We do not create or store audio or video recordings of calls by default. If we offer a call recording feature and you choose to turn it on for a call, we will clearly show that recording is active. In that case, audio and/or video recordings of the call may be stored by us or by our infrastructure providers, as described in this Privacy Policy.

2.4 Payment and purchase information

When you buy call credits or other in-app products, we collect information needed to provide and manage your purchases, such as:

• What you purchased (for example, the type and number of credits).
• Non-sensitive identifiers related to the transaction.
• Your current balance of credits and similar entitlements in the app.

Payments are processed through app stores and/or payment providers. Depending on your payment method, those providers may collect additional information (such as billing details or payment method information) under their own terms and privacy policies.

2.5 Device and technical information

To operate and secure the Service, our systems and service providers may automatically collect certain technical information from your device, such as:

• Device identifiers and push notification tokens.
• Platform (for example, iOS, Android or Web).
• General device and operating system information.
• App version and certain configuration settings.
• Connection information (which may include IP address as logged by our infrastructure providers).

Some sensor data (for example, motion or orientation used for visual effects) may be processed locally on your device and not sent to us.

2.6 Analytics and diagnostics data

We collect minimal diagnostics data to ensure the app works properly and to find and fix technical problems. This includes:

• Error and crash information (for example, when and how the app crashed or encountered errors).
• Technical information needed to diagnose issues (for example, app version, general device type).

We do not collect analytics about how you use the app, such as which screens you view or features you use. We do not use any data to show third-party targeted advertising.

If we introduce optional analytics in the future, we will ask for your consent before collecting any usage data.

3. How we use your information

We use the information described in this Privacy Policy for the purposes below.

3.1 To provide and operate the Service

We use your information to:

• Create, manage and authenticate your account.
• Set up, personalize and run Santa calls.
• Process the information you provide on call forms.
• Establish and maintain the audio and video connection during calls.
• Show and manage your call history.
• Provide core app features and settings.

3.2 To process payments and manage purchases or credits

We use your information to:

• Process and confirm purchases of call credits and other in-app products.
• Keep track of your available credits and similar entitlements.
• Handle purchase status (for example, successful, pending or failed transactions).
• Resolve issues related to billing, refunds or purchase validation.

3.3 To send notifications and communications

We use your information to:

• Send push notifications about upcoming or active calls (for example, "Santa is calling").
• Send important messages about your account, purchases or changes to the Service.
• Respond to your support requests and questions.

You can usually control push notifications in your device settings or within the app, but some essential messages (for example, about your account or purchases) may still be sent by email or shown in the app.

3.4 To maintain safety, security and integrity

We use your information to:

• Protect accounts and prevent unauthorised access.
• Monitor for misuse, fraud or activity that may harm the Service or other users.
• Detect and fix technical issues, including problems with calls or connections.
• Keep logs and records needed to operate and secure our systems.

3.5 To improve and develop the Service

We use your information to:

• Understand how the app and its features are used.
• Analyse performance and reliability (for example, call quality and stability).
• Find and fix bugs, crashes and other problems.
• Test and plan new features, improvements and user experiences.

3.6 To comply with legal obligations

We use your information when we need to:

• Keep records required by tax, consumer protection or other laws.
• Respond to lawful requests from public authorities, courts or regulators.
• Enforce our terms and protect our rights, or the rights and safety of users and others, where we are legally allowed or required to do so.

4. Children's privacy

Santy is meant to be used by parents and legal guardians. Adults create and manage the account, purchases and call settings. Children only take part in the Santa call itself.

We process children's information only as needed to provide the Service, for example:

• Information you choose to provide about your child when you set up a call (such as name or nickname and general age range).
• What your child says during the call, which is converted to text and used to power the AI Santa and create the call transcript.

Please do not share unnecessary or sensitive information about your child, such as full address, school name, health information or anything not needed for a fun Santa conversation.

We do not use children's conversation content to show third-party targeted advertising or to sell children's data.

If you believe we have collected a child's information in a way that is not consistent with this Privacy Policy, please contact us at privacy@santy.app so we can review the situation and, where appropriate, delete the data.

5. How we share your information

We do not sell your personal data.
We share information only as described below.

5.1 Service providers

We use trusted third-party service providers to help us run Santy. These providers may process your information on our behalf to:

• Host and operate our backend systems and databases.
• Provide real-time audio and video for calls.
• Provide AI services such as speech-to-text, text generation and text-to-speech.
• Process in-app purchases and manage entitlements (such as credits).
• Provide analytics, crash reporting and performance monitoring.
• Provide cloud hosting, storage and logging.

We only share the information that is needed for each provider to perform their services, and we expect them to protect your information and handle it according to applicable data protection laws.

5.2 Payment platforms and app stores

When you make a purchase in the app, your payment is handled by the relevant app store and/or payment provider. These platforms process your payment information under their own terms and privacy policies.

We receive only the information we need to confirm the purchase and manage things like your credits and access to paid features.

5.3 Legal requirements and business transfers

We may disclose your information if we believe it is reasonably necessary to:

• Comply with a law, regulation, legal process or valid governmental request.
• Enforce our terms or protect the rights, property or safety of Santy, our users or others.
• Detect, prevent or address fraud, security or technical issues.

If we are involved in a merger, acquisition or other business transaction, your information may be transferred as part of that transaction, subject to this Privacy Policy or a similar one that provides at least the same level of protection.

6. International data transfers

Our service providers and infrastructure may be located in different countries. This means your information may be processed in a country other than the one where you live.

These countries may have different data protection laws. Where required by law, we take steps to help protect your information when it is transferred, for example by using contractual protections and technical security measures.

7. Data retention

We keep your information only for as long as we reasonably need it for the purposes described in this Privacy Policy, including to provide the Service, maintain security and comply with legal obligations.

In general:

• Account information is kept while your account is active. If you ask us to delete your account, we will delete or anonymise your personal information unless we need to keep some of it for legal or operational reasons.
• Call-related information, such as call metadata and text transcripts, is kept as part of your call history and to help us monitor and improve the Service. You can contact us if you would like a specific call or your whole call history deleted, where this is technically possible and allowed by law.
• Device and notification data, such as push notification tokens, is kept while it is needed to send notifications and operate the app.
• Analytics and log data is kept for a limited time to help us analyse performance, investigate issues and improve the Service, and may be stored longer in backups or where required by law.

We may keep aggregated or anonymised information (which does not identify you) for longer.

8. Your rights

Depending on where you live, you may have rights over your personal information under local law. These can include the right to:

• Ask for access to the information we hold about you.
• Ask us to correct or delete it.
• Ask us to limit how we use it.
• Object to certain types of use.
• Receive your information in a portable format.

If we rely on your consent for something, you can withdraw that consent at any time. This will not affect any use of your information that has already happened.

To exercise your rights, please contact us at privacy@santy.app. We may ask you to confirm your identity before we respond.

You may also be able to raise a concern with your local data protection authority if you are not satisfied with how we handle your information.

9. Security

We use technical and organisational measures to help protect your information, including:

• Using encryption in transit (for example, HTTPS) for communication between the app and our servers.
• Limiting access to systems and data to people and services that need it.
• Monitoring our systems for unusual activity and security issues.

No service can be completely secure, but we work to protect your information and to respond to potential problems.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if we add new features or if legal requirements change.

When we make important changes, we will update the "Last updated" date at the top and, where appropriate, show a notice in the app or contact you in another way.

If you continue to use Santy after the changes take effect, this will mean you accept the updated Privacy Policy.

11. Contact us

If you have any questions, concerns or requests about this Privacy Policy or how we handle your information, please contact us at:

Email: privacy@santy.app

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